All service costs are clearly presented before payment. Terms & Conditions – Love Letter Swap Service Last Updated: May 2026 These Terms & Conditions (“Terms”) govern your use of the Love Letter Swap Service (“the Service”), operated by The Love Letter Swap Company (“we”, “us”, “our”). By purchasing, accessing, or using the Service, you agree to be legally bound by these Terms. 1. Acceptance of Terms By completing payment or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, you must not use the Service. 2. Description of Service The Service provides a curated emotional and social experience involving the exchange of love letters or messages between consenting participants. We do not guarantee: Any specific match or recipient Any meeting, communication, or response from another participant Any particular emotional, social, or relational outcome All outcomes are dependent on third-party user participation and cannot be controlled or guaranteed by us. 3. Eligibility and User Responsibility By using the Service, you confirm that: You are legally capable of entering into a binding contract You will use the Service voluntarily and responsibly You understand that interactions are between users and not controlled by us You are solely responsible for your communications, expectations, and interactions with other participants. 4. No Guarantee of Outcome or Contact We do not guarantee that you will be matched, contacted, or successfully connected with any intended individual. Any expectation of meeting or forming a connection through the Service is undertaken entirely at your own risk. 5. Payments and No Refund Policy All payments are final and non-refundable. By completing payment, you expressly acknowledge and agree that: You are purchasing access to a digital and/or experiential service The Service is deemed delivered upon processing and/or activation No refunds, chargebacks, or cancellations will be issued for any reason, including dissatisfaction or non-outcome This does not affect your statutory rights where applicable under UK consumer law, where such rights cannot be excluded. 6. Limitation of Liability To the fullest extent permitted by law, we shall not be liable for any: Emotional distress, disappointment, or dissatisfaction Failure to connect or communicate with another participant Misconduct, actions, or statements of other users Indirect, incidental, or consequential damages Losses arising from reliance on user-generated interactions Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law. 7. User Conduct We reserve the right to suspend or permanently remove access to the Service if a user: Violates these Terms Engages in abusive, harmful, fraudulent, or inappropriate behaviour Misuses the Service or disrupts other users’ experience 8. Intellectual Property All branding, content, and materials associated with the Service remain the property of the operator unless otherwise stated. Users may not copy, reproduce, or redistribute Service materials without written permission. 9. Data Protection (GDPR Compliance) We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is used solely for: Providing and operating the Service Communication relating to your participation Legal or regulatory compliance We do not sell personal data to third parties. For privacy enquiries, contact: info@theloveletterswap.com